Delivery and Returns

Order Fulfilment & Customer Care

All enquiries are handled by ROSSANO FERRETTI HAIR SPA, UAE and can be contacted by phone 10.00am to 9:00pm or by email to

COMPLIMENTARY DELIVERY on orders of AED 100 and above. For orders below AED 100, a delivery fee of AED 20 will be added. We aim to deliver your order within 2-3 working days.  We can deliver to an alternative address to your billing address.

Return / Exchange policy

ROSSANO FERRETTI HAIR SPA UAE offers products and services of the highest standards. Items purchased on our website can be returned to ROSSANO FERRETTI HAIR SPA UAE, we only accept refunds, returns & exchanges for unopened items and returns must be made within 7 days from the date of receipt of product and with the sales receipt. Refunds are credited to the original payment only. 

Electrical merchandise must be returned in its original box and in new condition.
Be advised that if your electrical appliance shows excessive wear that could not reasonably occur within a 7 day period of use, your request to exchange or return the item will be denied.

HAIR: Colour, Brushes, Accessories, Products
MAKE-UP: Brushes, Products
NAIL: Polish, Accessories

Please contact us at for information on how and where to return the product.


Refunds are credited to the original payment only. Refunds generally take 7-10 business days from our receipt and inspection of the returned goods.